NEET 2024 - 10 Questions to the National Testing Agency (NTA)

National Testing Agency (NTA) acts like a bureaucratic organisation - maintaining just one-way communication, not responding to queries and playing with the life and career of our youngsters - who are toiling hard to crack competitive examinations like NEET.  The whole OMR sheet grading process is quite complicated and there is no transparency in the process followed by NTA. 

My daughter Mitra Saravanan became a victim of the OMR grading process of NTA. Mitra's dreams of becoming a daughter got crushed because of the inefficiency and bureaucracy of NTA.I have listed 10 questions here, which have been bothering me for the last 1 week (since the scanned OMR sheets were released on 30th May 2024)

1. Why are you not responding to the NEET OMR sheet challenges raised by people? Why is there no tracking/follow-ups or closure? There is no case ID/ticket number, and no update was sent to the people. (Note: I challenged 50 items in the OMR sheet, but still, we did not receive any response/action from NTA. I even sent a follow-up email, but no response for that)
2. Why is the window for responding to the OMR Key / Answer Key and OMR grading challenge just 1.5 days?  The email notification (from NTA) regarding the availability of scanned OMR sheet reaches at 7 pm on the day of closing the window for submitting challenges. Also, several people complained that they did not even receive that email. How do you expect poor / uneducated parents to track these things within a short time period and act?
3. Why is your documentation not talking about the "type of issues" seen in the OMR Grading sheet or the OMR scanning process (especially when several people complained about differences in the scores and missing answers in OMR sheets for the last 5 years)? If you acknowledge and agree that there may be issues in the OMR grading process, why are you not providing details about what kind of "potential issues" can happen in the OMR grading process?
4. Why are you not making the OMR grading process transparent? Why are you NOT publishing videos / documents about "what happens behind the screens" (without compromising on the security aspects of the process)? 
5. You are NOT sending any SMS notifications to the NEET candidates about the availability of the OMR scanned sheets or the scores. How would poor people/people with limited Internet access (Tier-3 cities/villages) know about the availability of this critical information?
6. Why do you have a phone support number if everything the person says is "Please send an email, Sir, and report the issue" or "Please wait for 2 - 3 days, Sir" (in half-baked English)?
7. Why are you publishing your email id, if you are NOT responding to any emails?  (Especially, when candidates are raise their concerns over email)?
8. There is NO forum or escalation path to raise issues? Assuming that some 100 (out of several lakhs of people who appear for NEET) notice issues in OMR grading - what mechanisms are there for them to escalate the issue? You should publish the contact number / email of people who are responsible to take action immediately. 
9. Several links in the NTA website (for ex., FAQ) do not work. Also, the candidates are taken to different types of menus/different types of options, once logged-in to the NEET portal every time. Why are you hiding / removing the past information fast? For example, we got a 2 days window for raising the challenges. The options to view the challenges raised and track the payment made for the challenge are removed very soon. Once the results are announced, the login option itself is not available. Only option available is to view the Score Card. 
10. Every year, several people complain about these issues... and what actions have been taken by NTA?

a) OMR Sheet has incorrect or missing responses

https://www.news18.com/news/education-career/neet-result-2022-from-error-in-omr-sheet-to-extra-chance-to-some-students-raise-concerns-in-medical-entrance-5905861.html

(there are several complaints in Quora too... I'm not able to include the link here)

b) Final Scores are drastically different from what the students calculate from OMR sheet/official answer key

https://www.hindustantimes.com/cities/mumbai-news/neet-ug-2023-results-students-allege-irregularities-in-scores-demand-explanation-from-nta-101688066075374.html

https://timesofindia.indiatimes.com/home/education/omr-score-dont-tally-neet-students/articleshow/78759385.cms

https://news.careers360.com/neet-result-scam-medical-aspirants-claim-error-results-2023-discrepancies-omr-sheet-nta-download-pdf-mbbs-admissions

NTA should take corrective actions to address these issues, for the betterment of future NEET candidates/students.