Kovilpatti Railway Station - Super Clean !

It is a common sight in railway stations to see coffee cups on the railway tracks, empty chips/biscuit covers/wrappers on the platforms and most importantly, overflowing trash bins. But, Kovilpatti Railway Station is an exception. Kovilpatti is a well known city in South Tamilnadu. Recently, I boarded a train from Kovilpatti Railway Station. I was amazed by the cleanliness of the Kovilpatti Railway Station.

There was absolutely no trash in Kovilpatti Railway Station - be it on the platforms as well as on the railway tracks. I always believed that rules alone cannot change people’s behavior. In addition to coming up with rules, you need to educate people, and make it simple/easy for people to follow the rules. For example, in Kovilpatti Railway Station, I noticed that there are multiple sign boards educating the passengers to keep the railway station clean. In addition, there were trash bins kept at least once every 100 ft. This makes it easy for people to dump trash in a trash bin, nearby.

Any shop that sells food items has a trash bin nearby. Also, there is a sign board that clearly lists down the various rules which have to be followed by the food vendor - as per the Food Safety and Standards Authority of India (FSSAI) policies. They have also mentioned the owner’s phone number and FSSAI phone number for filing a compliant - if the passengers found that the shop keepers are violating any of the rules.

Also read: A ban on spitting pan in public places - who enforces it?

It is not just the cleanliness of the station that stood out. The authorities have worked hard to provide a great overall experience to the passengers. The station has a good parking facility and they charge just Rs.10. There is a chart on the wall near the entrance of the railway station which clearly describes the location of various coaches in the platform, for different trains. There is also abundant seating space in the railway station. In fact, they have a separate seating area for second class passengers. That facility is well maintained too (including the rest rooms that are maintained very clean). If there is one challenge, it is the number of mosquitoes. You cannot escape from the mosquito bite. I don’t know what authorities can do for that, given the vegetation around the station.

(Also read: Traveling near restrooms in Train isn't fun)

The drinking water taps at the station are functional too - which is again a rare thing to see in such railway stations.

I get thrilled when I see a clean public place... as it takes lots of efforts/support from both the authorities and the public. I hope Kovilpatti Railway Station - continues to be super clean. Waiting for a day when our Chennai Egmore and Chennai Central becomes like Kovilpatti Railway Station.

(Also read: If I don't care, who will care)

Delhi - Agra - Jaipur Trip through Panicker's Travel (2 of 2)

Also read: Delhi - Agra - Jaipur Trip through Panicker's Travel (1 of 2)

Agra - Jaipur - Mathura trip starts at 6 am from Panicker's Karol Bagh office. We got up at 4 am and started getting ready. The bus departed Panicker's office sharp at 6 am. After a 2.5 hours drive, there was a breakfast stop over at Hotel Highway Prince. Panicker's had arranged a special breakfast menu for Rs.125 each. We finished our breakfast and departed to Jaipur. We saw Birla Mandir, Jantar Mantar, Maharaja Palace, Museum and Amber Fort in Jaipur. The night stay was arranged in Hotel Red Fox within the city. We reached the hotel by around 6 pm. The buffet dinner at the hotel costed Rs.200 per head. The stay was very good. We went to bed at 8.30 pm, as the next day trip starts at 5 am.

The day 2 of the Agra - Jaipur - Mathura trip started at 5 am sharp. The travellers had a quality 3 hours of sleep during the bus ride to Fatehpur Sikri. We had a stop over at a private venue where Panicker's had arranged the breakfast. They charged Rs. 100 for the breakfast, but had a number of items in the menu. Then, we covered Fatehpur Sikri, Agra Fort and Taj Mahal during the day.

The day temperature was very high - mostly 40+ centigrades. Each of us would've had 4+ litres of water every day.

In the evening, we were taken to Mathura, specifically to the Mathura Temple. The places around the Mathura Temple appeared as-if they belonged to the Independence era. There was absolutely no signs of development. We then headed back to Delhi. On the way back to Delhi, we witnessed dust storm on the highway. It lasted for about a minute and then, it started raining. Though the dust storm lasted just for a minute, it looked disastrous. We reached Delhi by 9.45 pm and checked-in to Hotel Sonil. We ordered dinner at the hotel and went to sleep. 

The next day, Delhi sight seeing trip started at 9 am. So, we had enough time to sleep. We reached Panicker's office by 8.45 am. The bus departed at 9 am, sharp. The quality of the Delhi sight seeing bus was somewhat average. They had a super cool luxury bus for the Agra - Jaipur - Mathura trip. We visited Qutab Minar, India Gate, Lotus Temple, Indira Gandhi Memorial,  Parliament House, Gandhi Museum, Rashtrapati Bhawan and Red Fort. The lunch was served in Tamilnadu Tourism Hotel. We wrapped up the day with a visit to Birla Mandir Temple. We were brought back to the Panicker's office by 7 pm. We finished our dinner and slept early. 

On the last day, we woke up a little late, had our breakfast and started packing our luggages. We reached airport by around 1 pm. We finished our lunch at the airport. Our flight was at 4.30 pm. So, we had a lot of time to kill. The kids spent bulk of the time in wandering around and by going up/down the travelators. We reached home by around 8.30 pm and cherished the memories of the trip.

Those 5 days taught me some critical words in Hindi, such as Bhai, Bhayya, Kitna, Udhar, Idhar and Lao. You can simply survive with these words. We had a very enjoyable trip to Delhi, Agra & Jaipur. The kids had more fun than the adults. We are now geared up to make yet another North India trip.

Also read: Delhi - Agra - Jaipur Trip through Panicker's Travel (1 of 2)

Delhi - Agra - Jaipur Trip through Panicker's Travel (1 or 2)

For nearly 10 years, I was postponing our  Delhi/Agra trip for the simple reason that I was not proficient in Hindi. Recently, a friend of mine said, she did a Delhi / Agra trip through Panicker travels (not to be confused with the Chennai Paniker Tours and Travels). I started doing some research and found that the reviews were very positive. I had never done a group package tour before, so I wasn't sure if that would work out for our family. I was afraid that we had to wait everywhere for other group members to return back to the bus after the sightseeing. But, my friend assured that Panickers maintain the timing in all the places and it is convenient even for families with kids or elders. That gave me some confidence to proceed with the booking.

I planned a 5 days itinerary - reaching on the 1st day, 3 days of sight seeing and returning back on the 5th day. Some monuments are closed on certain days, so I checked their availability before planning the trip. We chose Thu/Fri/Sat/Sun/Mon for our travel. I booked our flight tickets in Indigo Airlines. I went to Panicker Travels office in Prince Plaza, Egmore to book the 3 days sight seeing package and accommodation. They had a 2 days "Jaipur- Agra - Fatehpur Sikri - Mathura (Golden Triangle)" package. This package included an overnight stay at Jaipur. And then, I picked the 1 day Delhi tour package. I also asked Panicker's to arrange the Delhi stay for my entire trip. They helped with that. In finished the planning 2 months in advance.

In the last few years, we had check marked the usual destinations such as Ooty, Kodaikanal, Wayanad, Tanjore, Pondicherry and Coorg. Our May outings are normally with the extended family, which includes 10+ people. The kids in our family were too excited about the trip (actually, about the flight travel!). We got warnings from our friends and family members to cancel the trip - because of the sandstorm in Delhi. However, weather forecast was normal and so, we didn't cancel the trip.

Finally, The D-day came. We boarded the Indigo flight from Chennai Airport at 11 am and reached Delhi by 2.30 pm. We booked Ola Primes from the airport. Our first surprise was the CNG fitted SWIFT Dzires. The trunk space was hogged by the CNG cylinders. There is absolutely no trunk space in those cars. We ended up literally squeezing into the car, with all of our luggages. Our accommodation was arranged in Hotel Karat, Karol Bagh. When we checked-in to the hotel, we were surprised. It appeared like a budget hotel and was not so clean. We were too hungry. So, we headed out to finish our lunch at Hotel Southern, which was nearby. The food at Hotel Southern was very good, also it was very clean. We ended up having all of our meals during Delhi stay in Hotel Southern.

After finishing the lunch, my brother & I went to Panicker Travel's office, which was also in Karol Bagh. We requested them for a hotel change. Initially, they had charged Rs.1.5K for a room. They charged us another Rs.1K to upgrade to Panicker's guest house, which was nearby. I was surprised that they did the hotel change, without making a fuzz about it. We then switched from Hotel Karat to Panicker's Guest House. We spent some time taking rest in the hotel. Then, we had our dinner. We slept early so that we can wake up early the next day.

Also read: Delhi - Agra - Jaipur Trip through Panicker's Travel (2 of 2)

Power of Aadhar - True potential to be unlocked !

Last week, we decided to upgrade my wife's phone connection from a pre-paid to a postpaid plan. After swirling around the town, we landed up in a showroom in Ashok Nagar. The showroom was
very busy and filled with people. All of the representatives were quite engaged in conversations with customers.  In fact, the store had a token system for customers to be serviced in order, by the Airtel representatives. We took a token and patiently waited for our turn. While waiting for our turn, my wife told me "I don't have a passport sized picture. Would that be a problem?". I gave her a stare, not knowing how to react to that.

Also read: Coimbatore Airport - Lost & Found

I looked around and saw some applications hanging off the shelf in the wall. I pulled a postpaid upgrade application form from the shelf. It was longer than the application form to apply for a H1B visa in US consulate. They had a place to affix photograph. "Oops!" I thought. I made my wife to sit inside the store and walked out to check if there is any instant passport photo shop nearby. I couldn't spot one. I walked back into the Airtel store with disappointment.

Around that time, one of the representatives called our token number. We walked to him and occupied the chairs in front of him. He looked at us and asked for the application form, photograph, address proof and ID proof. I told him with a "sorry" face "Sir! We don't have a passport sized photograph. We just have the Aadhar card. Would that be enough?". He said "No problem sir ! That would be enough". He pulled out a small finger print reader, connected it to his mobile phone... and opened an application from the mobile. He entered the Aadhar number and asked my wife to put her thumb on the finger print reader. The mobile application immediately pulled all of her information from the Aadhar database - picture, address etc., He entered the old pre-paid mobile number, selected the basic postpaid plan and clicked submit. He said "Sir! The transaction is complete. You'll receive an SMS in another 4 hours and the migration to a postpaid plan would be complete".

Also read: Money need to R2I

"Wow! No application form... no signatures ... no photocopies of proofs "... I was spellbound when I saw that. The experience that I had in the Airtel store was on par with some of the mobile activation experiences that I've had in the US (or even better than that). I was amazed by the power of Aadhar. I'm now quite excited to see other Aadhar integration applications. I'm hoping that we will soon live in a world, where we don't have to remember two dozen usernames and passwords. On one side I'm excited of the simplicity of Aadhar and on the other side, I'm nervous about its security features. In a country like India, it is very hard to protect online services from hackers. Hopefully, Nandan Nilekani had done a thorough job on the security of the Aadhar services, too. I feel that India is very well positioned to enable digital identity verification and digital payments with services like Aadhar based validation and UPI payments. We have the potential to leap frog some developing / developed nations in digital payments / customer identity validation.

Coimbatore Airport - Lost & Found

Last week, I had been to Pollachi to attend a Industry Institute Conclave in Dr. Mahalingam College of Engineering and Technology (MCET). It was almost a full day event and there were participants from many industries, all over South India. After the event was over, I returned back to Coimbatore

Airport to catch my Spicejet flight at 9.15 pm. I reached airport by 6 pm and the checkin counter wasn't open at that time. I spent an hour in the lobby catching up with emails and phone calls.

At 7 pm, I checked-in at the Airline counter and stood in the queue for security checks. The security personnel asked everyone to keep their laptop and iPad in a tray. Normally, I keep all of my electronic gadgets in one tray, including laptop, iPad and mobile phone. On that day, I had carried with me my iPad and mobile phone. I kept just the iPad on the tray and kept the mobile phone in my bag. After clearing the security checks, I picked up my bag and moved to the seating area. I didn't realize that I had forgot to pick up my iPad from the tray.

(Also read: Chennai Metro Rail - Simply the BEST)

I was at the Coimbatore airport till 9.15 pm and boarded the Spicejet flight. The flight started on time (These days, Spicejet maintains on time departure ! :)). I landed in Chennai and reached home in a Ola cab. By the time I reached home, I was too tired and crashed into the bed.

The next day morning when I got up and wanted to catch up with my emails, I couldn't find my iPad in the bag. I was shocked. When I rewound the sequence of events the previous day, I realized that I didn't pick my iPad from the security. I didn't know what to do. I googled to find out Coimbatore Airport's website. There was a phone number and email id published in the website for "Enquiry". I sent an email to them and called the phone number (thinking that no one will pick up the phone at 7 am in the morning). To my surprise, a lady picked up the phone on the other side. I asked her "Mme! I was traveling from Coimbatore airport yesterday night and I missed to pick up my iPad during the security checks. Can you please check if the security officers have secured it?" She turned around and asked someone "Did you find an iPad yesterday night from the security line?" I could hear the conversation... and the other person responded back positively to her. She turned to me and said "Sir! Your iPad is safe, you can come and collect it from us showing your ID proof and copy of the boarding pass". I told her that I'm in Chennai and I can request my friend to pick it up. She said "Your friend has to come up with their ID proof and a requisition letter from you". I requested one of my friends in Coimbatore for help. I sent the documents through my friend and she was able to pick it up for me. The next I received a response to my email checking if I have received my iPad.

(Also read: Night stay in Bangalore airport - rethink)

I am positively surprised by the responsiveness of the Coimbatore Airport staff and their outstanding support. It is very rare to see such committed / sincere staff in Government institutions. Our country is still going strong, because of officials like the one in Coimbatore Airport. I'm very thankful to them. If you are flying via Coimbatore, you don't have to worry.. you are in "safe hands".

Chennai Metro Rail (CMRL) - Simply the best !

"Showstopper" ... this is the term that you'll use to describe the rains in Chennai, which is continuously pouring for the last few weeks. The rains have brought the entire city to a grinding halt including schools, hospitals and shops. If there is one thing that keeps moving without any hiccups

Image Source: www.newindianexpress.com

for the last few weeks, amidst intense rains, it is the Chennai Metro Rail (CMRL).

(Also read: Heavy rain turned Chennai to Venice)

It was the Diwali eve. I packed my stuff from office and headed to the parking lot to take my car to home. When I got into the car, I was shocked to see that my car's gear box wasn't functional. That is when I realized that the reason could be the car's small dip in the morning, in the stagnant pool of water near my office. I decided not to spoil my Diwali mood, left the car in my office garage and decided to take CMRL to home. It is about 6 months since CMRL started its service in Chennai. I never had a chance to take a ride, even for pleasure. I thought it is a good opportunity for me to experience the CMRL service.

I walked to the Ekkatuthangal station near my office. The moment I climbed the stairs to reach the 1st level, I was astonished. The infrastructure was world class. They had a security checkpoint similar to the airports. The security guards scanned all the people and their belongings before letting them in. There were representatives at the ticketing counter who helped me to get a token (ticket) for my ride to Arumbakkam station. The ticket costed Rs.40 for a single ride. I went to the 2nd level to board the train. The 2nd level was as clean as the first level. There were security guards placed at several places. The monitors in the 2nd level clearly indicated the time duration for the next train to arrive. The count down clock in the monitor started showing "5 minutes for the next train to Koyambedu". 5 mins became 4, 4 became 3 ... finally the clock showed 0 minutes for train's arrival and I saw the train entering the station. The doors of the coach opened without making any noise, as smooth as the doors of the elevators you see in a 5 star hotel. I entered the coach and took a seat.

The coach interiors were air conditioned and very clean. There were 2 stations between Ekkattuthangal and Arumbakkam. Whenever the train approached a station, there were clear announcements made inside the coach with a clear digital sign board. It reminded me of the light rail journey that I used to take in US in 2002, to go to office. In about 10 minutes I reached the Arumbakkam station and got down from the train. I waved a bye to the CMRL and started taking the stairs to the road.

When I reached the ground level and got to the road, I felt as if I jumped from a western world to the local Chennai, with just a flip of a switch. I was amazed by the quality of the service and the CMRL infrastructure. I wish our Chennaiites continue to support the government in maintaining the infrastructure in its current form. Our Chennai CMRL is simply the best.

Sixth R2I Anniversary - Still going strong !

We just celebrated the 6th year anniversary of our R2I (Return to India). If I have to summarize the our R2I experience in one word, it is "Transformation". My life has dramatically changed in more than one way since my R2I. (Read: First R2I Anniversary: The journey continues)

I'm still continuing with my corporate career. When I returned back, I was working as a "Technical Marketing Engineer" at Ankeena Networks (which later got acquired by Juniper). Now, I'm the Director Technology for Aricent. It was a progressive career and I enjoy doing what I do. The work environment in India hasn't changed much in the last 6 years. But, if you are clear about "what you really want to achieve" and "what is important to you in life", you can easily strike a balance between work, family and social life. (Also read: The need for more money never ends)

My daughter got adjusted very well to the culture in India. In fact, she got adjusted faster than my wife and me. She is studying well and I can see that the schools are focusing on grooming the person overall, as opposed to just focusing on marks. Recently, she got pneumonia and was hospitalized for a week. We went through the fire drill for a week and we were back to our normal life after that. My support system at home (my dad/mom) was of great help. My wife is now working as a teacher and she has a busy life too.

My dad and mom are extremely happy that we are back. We attend a number of weddings and family events. We get to meet our relatives very often... it helps to stay connected with them. These days, our relatives treat us like "Indians". Immediately after our return, some of them thought that we will lead an American life in India. They don't have that doubt anymore :) Technically speaking, except for the infrastructure, you can lead an American life in India (KFCs/McDs, iPhones, BMWs/Audis, Porch Villas in good communities, Hotels/Restaurants, Online shopping, Shopping malls, International Schools with A/C etc.,). The life style in India has changed much that people don't peek into your personal life anymore (actually, they don't have the time for it).

Also read: Driving in Indian roads - pleasure or pain?

We visited California for a vacation, last year and had a great time visiting a few friends and going around places. In fact, we were constantly on the run and could meet only half of my friends during the trip. During my recent trip to US, I realized that US has become more "automated". Automated toll collection, automated parking lots, automated ticketing systems... these services used to be there before, but now they are seen "everywhere".

What do I miss the most from my US life? It is the ease with which you can plan your travel / vacation. In India, you would still need the support of people (travel agents, taxi wallas etc.,) to have a nice vacation.  The scenario is changing somewhat, but still have a long way to go.

What do I enjoy the most in my R2I life? It is the time that I spend with youngsters in India, in helping them to groom their career and personality (through Toastmasters). I get a sense of satisfaction that I'm able to contribute something back to the society. Of course, I enjoy meeting & spending time with my relatives at weddings / family functions :)

Today, a few of my friends have already R2I'd and I'm quite sure that the count will continue to increase.